Shipping & Returns

Global Shipping Policy

• Free Worldwide Shipping: Enjoy complimentary standard shipping on all orders, regardless of location.
• Expedited Options: For urgent deliveries, select Express Shipping (additional fee applies) for delivery within 3–5 business days.
• Transparent Tracking: Every package includes a tracking number and real-time updates via our website or partner carriers (DHL, FedEx).
• Customs & Duties: We handle all duties and taxes for shipments to United States of America. For other destinations, customers are responsible for local fees.
• Sustainable Packaging: Your jewelry arrives in eco-friendly, recycled packaging with a velvet pouch and care card.

Hassle-Free Returns

• 30-Day Return Window: Return any unworn, undamaged item with original packaging for a full refund or exchange.
• Easy Process:
  1. Contact our 24/7 Concierge Team via [email protected] to initiate a return.
  2. Print a free return label (available for select regions) or ship securely at your cost.
  3. Once inspected, receive a refund to your original payment method within 7–10 business days.
  
  
• Exceptions: Customized or engraved pieces are non-returnable unless defective.

Lifetime Warranty & Care

• Complimentary Services: All purchases include free resizing, cleaning, and stone tightening for life.
• Damage Repairs: For accidental damage (e.g., broken chains, lost stones), contact us for a quote.
• Maintenance Tips: Visit our Care Guide for advice on preserving your jewelry’s brilliance.

Customer Support

• 24/7 Virtual Stylists: Chat, call, or email our team for personalized styling advice or order assistance.
• Order Status: Track your shipment or manage returns in your Account Dashboard.
• FAQs: Find answers to common questions on shipping times, sizing, and returns on our website.